Our Frequently Asked Questions
We’re here to help! That’s why we’ve gathered all the frequently asked questions and their answers in one place. If you can’t find what you’re looking for, don’t hesitate to get in touch with us. We’re always happy to assist!
General Information
Yes, the reception at Leopold Hotel Ostend is open 24 hours for guests.
Yes, at Leopold Hotel Ostend we have a 24 hour service for our food and drinks.
All bedrooms and public areas are non- smoking at Leopold Hotel Ostend.
You can try to extend your stay at Leopold Hotel Ostend or arrange a late check-out. Please be advised that this is based on availability.
The train station is a 15 minute walk from Leopold Hotel Ostend.
The nearest airport to Leopold Hotel Ostend is Ostend Airport.
Leopold Hotel Ostend is located just 0.3km from the city centre.
No, Leopold Hotel Ostend does not provide a shuttle service from or to the airport.
Check-in & Check-out
Your room at Leopold Hotel Ostend is available for check-in from 3:30 pm.
Yes, Leopold Hotel Ostend can provide early check-in starting from 12 PM at an additional cost (25 €). Please note that early check-in is only upon availability. Please contact the reception two days in advance at [email protected]
The check-out time at Leopold Hotel Ostend is before 11am.
Yes, we do provide late check-out at Leopold Hotel Ostend, for an additional cost of 25 €. Late check-out is possible until 2 PM. Please note that late check-out is upon availability.
Leopold Hotel Ostend has an underground car park nearby with 8 parking spaces. You cannot book a parking space in advance. When checking in, you can ask about availability on a first come, first serve basis. On the day of check-out it is only allowed to stay parked until 2 PM.
Please note that there is a parking fee.
Unfortunately, the hotel does not have a designated area for parking bicycles. You can park your bikes in front of the hotel. We also hire two electric bikes for 25 € per day. Please this is upon availability.
If you lost your reservation number for your stay at Leopold Hotel Ostend, please contact us for assistance.
Booking & Payment
Booking directly on the Leopold Hotel Ostend website is the best way to make a reservation and receive the best rate guarantee and also a free drink upon arrival.
Yes, VAT is included in the price at Leopold Hotel Ostend.
The card policy at Leopold Hotel Ostend is that a credit card is required to guarantee the reservation at the time of booking.
No, there are no fees when it comes to direct bookings at Leopold Hotel Ostend.
At Leopold Hotel Ostend we accept cash, Bancontact, Maestro, VISA, Mastercard & Amex.
Yes, the booking procedure at Leopold Hotel Ostend is secure. The information which you provide is not made available to any third parties, and is used by us only in line with the purpose for which you provided it.
If you would like to reserve more than 9 rooms at Leopold Hotel Ostend, please contact us directly.
If you have not received your booking confirmation, please email or call Leopold Hotel Ostend directly.
If you would like an invoice of your stay at Leopold Hotel Ostend. Please inform the reception upon arrival that you would like an invoice or contact the hotel in advance.
Yes, at Leopold Hotel Ostend you can make a booking on behalf of another person. Please note to mention the name of the guest staying at the hotel.
Yes, in order to make a booking at Leopold Hotel Ostend, you have to be above 18. If you are staying at the hotel and are between 15 and 18 years old, you will need to be accompanied by an adult. You will also need a written notice from the parents with contact details.
If you booked your stay at Leopold Hotel Ostend on a third party website, this depends on the rate, but the best option is to book online on our website.
You can amend your booking for Leopold Hotel Ostend through booking confirmation e-mail or contact us if you made the booking directly with us.
Each rate plan at Leopold Hotel Ostend has its own cancellation policy. View the cancellation policy per rate plan.
You can cancel your booking for Leopold Hotel Ostend through the booking confirmation e-mail or contact us if you made the booking directly with us.
If you would like to cancel your booking at Leopold Hotel Ostend, but you booked through a third party website, you must cancel your reservation through their own website.
If you do not show for your reservation at Leopold Hotel Ostend, the card provided will be charged for all roomnights if you booked a non-refundable rate.
You can not get a refund at Leopold Hotel Ostend.
Family & Children
Yes, children are welcome at Leopold Hotel Ostend, if prebooked.
Yes, we offer baby cots at Leopold Hotel Ostend. These are free of charge and available upon request and based upon availability. Please request this in advance of your arrival.
Yes, at Leopold Hotel Ostend we have family rooms available.
Yes, at Leopold Hotel Ostend we provide a baby bed on request.
Yes, at Leopold Hotel Ostend there are reduced rates for children under a certain age. Please check our offer page.
No, at Leopold Hotel Ostend we don't offer babysitting services.
Please note that we do not offer a kid's menu.
No, at Leopold Hotel Ostend we do not provide baby-changing facilities.
Room Information & Amenities
We have 11 different types of rooms at Leopold Hotel Ostend. Basic Single room, Tiny Cosy room, Charming room, Deluxe Double or Twin room, Studio Deluxe with Kitchen, Triple room, Family Apartment with Kitchen, Deluxe Room with sauna, One bedroom Apartment, accessible Deluxe.
At Leopold Hotel Ostend, we offer complimentary Wi-Fi throughout the hotel and public areas.
At Leopold Hotel Ostend, we offer a high speed internet connection.
Yes, at Leopold Hotel Ostend we have one lift available.
At Leopold Hotel Ostend, our public areas and rooms are air-conditioned.
No at Leopold Hotel Ostend we do not provide international adaptors.
No, we don't offer currency exchange at Leopold Hotel Ostend, but we can direct you to the nearest one.
All the rooms at Leopold Hotel Ostend are equipped with a shower or bathtub depending on the room you are staying at.
Family Apartment, Deluxe room with sauna and One Bed Room Apartment only have a shower.
Yes we offer toiletries at Leopold Hotel Ostend, more information can be requested at the reception.
At Leopold Hotel Ostend, we offer soap and tea & coffee making facilities depending on the room you are staying in.
The rooms at Leopold Hotel Ostend are serviced between 11 AM to 15 PM
Hotel Facilities
Yes at Leopold Hotel Ostend we do have a mini-gym on site. Open from 10 AM to 9 PM
Yes, at Leopold Hotel Ostend we have Be Twisted Brasserie which serves lunch, dinner and snacks each day.
Yes, at Leopold Hotel Ostend we have our Be Twisted Bar on site.
The bar at Leopold Hotel Ostend is open 24 hours.
No, a reservation at the Be Twisted is not necessary, but it is preferred.
Yes, children are allowed in the bar at Leopold Hotel Ostend, if accompanied by an adult.
Breakfast is available at Be Twisted on Monday - Friday 7:00 am to 10:30 am and Saturday – Sunday & public holidays 7:00 am to 11:00 am.
Please that during school holidays, the weekend breakfast hours apply.
No, at Leopold Hotel Ostend we do not offer room service for breakfast.
Yes, you are more than welcome to enjoy our sumptuous breakfast at Leopold Hotel Ostend for just €23 p.p.!
Yes, Leopold Hotel Ostend is able to cater to vegetarians. We have vegetarian dishes available on request.
We do have gluten free bread at the breakfast buffet, available upon request.
Yes, you are able to charge your bar and restaurant bills to your room at Leopold Hotel Ostend. However, only when your room is guaranteed by credit card.
Yes, at Leopold Hotel Ostend we are able to cater to larger groups, but only on request. Please contact [email protected]
No, at Leopold Hotel Ostend we do not have any meeting and conference room facilities available. Only through external partners.
No, at Leopold Hotel Ostend we do not host weddings or ceremonies.
Accessibility
No, unfortunately Leopold Hotel Ostend does not have designated accessible parking spaces.
However, if you hold a disability parking card, you can apply for a reserved spot at a public disability parking space on the street. This can be arranged via the municipality’s website.
Yes, at Leopold Hotel Ostend we have a step-free entrance.
No, the main door at Leopold Hotel Ostend does not open automatically.
Yes, the entrance of Leopold Hotel Ostend is wide enough for a wheelchair.
Yes, at Leopold Hotel Ostend a guide/service dog is welcome. Please mention this in advance to our reception.
No, at Leopold Hotel Ostend there is no wheelchair accessible bathroom near the hotel's foyer.
Yes, at Leopold Hotel Ostend we have one accessible room available.
Yes, but the lift at Leopold Hotel Ostend is rather small.
Location & Attractions
Leopold Hotel Ostend is located just 0.3km from the city centre.
Leopold Hotel Ostend is located just 0.6km from shopping areas.
There is plenty and see and do around Leopold Hotel Ostend, our Front Office team is happy to assist if you would like to know more.
Please check our please read our blog: Top 10 Things to Do in Ostend: A Local’s Guide
Yes, Leopold Hotel Ostend is in a very central and safe area.
Leopold Hotel Ostend is very close to beach and the Casino. Please read our blog on how to enjoy an evening at the casino.
If you come to Ostend by train, you can enjoy a discounted NMBS fare of €14 round trip (for train journeys in Belgium, not valid on international journeys). Make sure to apply for your unique discount code well in advance by emailing [email protected], and they will provide you with a code as soon as possible.
From Ostend-Bruges International Airport > N318.
From Brussels International Airport > E40.
No, you can't book sightseeing tours at Leopold Hotel Ostend, but we are happy to help you with any questions. Please check the website of Tourism Ostend
Miscellaneous
Yes, Leopold Hotel Ostend can arrange for amenities or gifts to be placed in the room. If you wish to make any of these enhancement please give 72 hours notice by contacting us.
Also, note that there will be a fee charged if you request this and this needs to be paid in cash upon arrival.
Yes, you can upgrade your room at Leopold Hotel Ostend, for an additional cost.
We do not provide a laundry service. Howcver there is a laundry service available in the street. Please contact our reception for more information.
At Leopold Hotel Ostend, we serve breakfast, lunch and dinner including snacks at our Be Twisted.
Yes, we do have a mini gym available at the hotel.
Yes, we provide printing facilities at Leopold Hotel Ostend. Please request at the reception desk. This involves additional costs.
Please contact a member of the Front Office team at Leopold Hotel Ostend for assistance.
Each rate plan at Leopold Hotel Ostend has its own cancellation policy. View the cancellation policy per rate plan.
